1. Introduction
Ditheto Group respects personal information and aims to handle it responsibly. This policy explains, in general terms, how we may collect, use, store and protect personal information when you use our website, submit an enquiry, subscribe to our newsletter or otherwise engage with us online.
2. POPIA context
Where applicable, we aim to process personal information in a manner consistent with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. POPIA sets out conditions for the lawful processing of personal information and places obligations on responsible parties to process information lawfully, reasonably and securely. This policy is intended as a general website privacy notice and should not be taken as formal legal advice.
3. The information we may collect
Depending on how you interact with the website, we may collect information such as your name, email address, phone number, service enquiry details, message content and basic technical information generated by website use. If you subscribe to the newsletter, we may collect your email address for that purpose.
4. How we may use personal information
We may use personal information to respond to enquiries, communicate with you, provide requested information, manage business leads, send newsletter updates if you subscribe, improve our website, monitor performance and maintain the security and proper functioning of our online services.
5. Why we process information
Depending on the context, we may process information because you asked us to contact you, because it is necessary for pre-contract or service-related communication, because we have a lawful business reason to manage and improve our services, or because we are required to keep certain records. Where consent is the appropriate basis for a particular activity, such as newsletter subscription, you may withdraw that consent in the relevant context.
6. Google Analytics
This website uses Google Analytics to help us understand how visitors use the site, such as which pages are visited, how users move through the site and how the website performs. According to Google Analytics Help, Google Analytics 4 does not log or store individual IP addresses, and Google also provides privacy controls such as data retention settings, user deletion controls and options to disable certain data collection features. Analytics-related processing may involve cookies or similar technologies, browser and device information, page interaction data and approximate location information derived by Google.
7. Cookies and similar technologies
Our website and third-party services connected to it may use cookies or similar technologies for site functionality, analytics and user experience. You can usually control cookies through your browser settings. Restricting cookies may affect some site functionality.
8. Sharing of information
We do not sell personal information. We may share information with service providers or platforms that support website hosting, analytics, form processing, communications or business operations, but only to the extent reasonably necessary for those functions and subject to applicable legal and operational controls.
9. Retention
We aim not to retain personal information for longer than necessary for the purpose for which it was collected, unless retention is required by law, reasonably necessary for record-keeping, or otherwise permitted under applicable law. This approach aligns with general POPIA principles around purpose specification and retention limitation.
10. Security safeguards
We take reasonable technical and organisational steps to reduce the risk of loss, misuse, unauthorised access, disclosure or alteration of personal information. No website or transmission method is completely risk-free, but we aim to apply appropriate safeguards in line with the nature of the information we process.
11. Your rights
Subject to applicable law, you may ask for access to your personal information, request correction where information is inaccurate, object to certain processing where allowed, or ask questions about how your information is handled. POPIA also recognises the role of the South African Information Regulator in overseeing complaints and compliance matters.
12. Third-party platforms
If you interact with us through third-party platforms such as WhatsApp, social media platforms or Google services, your interaction may also be subject to those providers' own privacy terms and policies.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect operational, legal or website changes. The latest version published on this page applies from the date shown above.
14. Contact us
If you have a question about this Privacy Policy or would like to contact us about your personal information, email info@dithetogroup.co.za or call +27 67 157 9579.